Field Service Technician - Coldwater, OH

Location: Coldwater, OH
Type of Employment: Full Time

Position Description: Independently performs advanced diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural and turf equipment. May require some direction or guidance from the Location Service Manager, the Diagnostic or Master Service Technicians or other technicians.


Major Areas of Responsibility:
• Performs complex on-site diagnostics and repairs on agricultural and turf equipment and established Ag Management Solutions (AMS) products in a Kenn-Feld facility, a customer’s facility, or in the field.
• Participates in required Service Training programs
• Supports customer clinics
• Reviews and explains any maintenance, repair, or other service concerns directly with the customer and documents on work order
• May promote and sell dealer service programs directly to customers
• May establish and implement effective stocking processes with the Parts Department to maintain the proper seasonal parts inventory in the vehicle
• Maintains current knowledge of John Deere and competitive products
• Maintains condition of mobile service vehicle, inventory, tools and equipment
• Follows all safety rules and regulations in performing work assignments
• Timely completes all reports and forms required in conjunction with work assignments
• Accounts for all time and material used in performing assigned duties

Job Requirements:

• High School Diploma or equivalent experience required; Associates degree preferred

5+ years of experience performing service repairs preferred
• Outstanding interpersonal and customer service skills
• Ability to perform complex repairs and required maintenance using special tools and equipment following Technical Manual procedures
• Expert knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural and turf equipment
• Ability to use Service Advisor and basic computer functions
• Ability to operate vehicles and equipment used for diagnostic purposes
• Ability to lift at least 75 lbs. repeatedly
• Advanced Technician certification preferred
• Valid driver’s license required; CDL (Commercial Drivers License) preferred
• Fork lift license preferred


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