Career Detail

Location: Napoleon, OH
Type of Employment: Full Time

Position Description:  Independently performs complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural and turf equipment.  May require some direction or guidance from the Location Service Manager, or the Diagnostic or Lead Technician to perform their duties properly.

Major Areas of Responsibility:

  • Performs complex diagnostics and repairs on agricultural and other equipment

  • Participates in Service Training programs required for the development of skills and knowledge

  • Performs diagnosis and repair in the field as required

  • Mentors Service Technician Students as requested

  • May Conducts or supports customer clinics

  • Maintains current knowledge of John Deere and competitive products

  • Maintains condition of vehicles, inventory, tools and equipment

  • Maintains a clean work area and performs work in a neat and orderly fashion

  • Follows all safety rules and regulations in performing work assignments

  • Timely completes all reports and forms required in conjunction with work assignments

  • Accounts for all time and material used in performing assigned duties

    Job Requirements:

  • High School Diploma or equivalent experience required; Associates degree preferred

  • 5+ years of experience performing service repairs

  • Ability to perform complex repairs and maintenance using special tools and equipment following Technical Manual procedures on the machines of the Technician’s specialty with limited re-work or customer dissatisfaction

  • Expert knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural and turf equipment

  • Excellent skills in operating vehicles and equipment used for diagnostic purposes

  • Ability to use Service Advisor and basic computer functions

  • Ability to lift at least 75 lbs. repeatedly

  • Advanced Service Technician certification preferred

  • Valid driver’s license required; CDL (Commercial Drivers License) and fork lift license preferred

    Physical Demands and Work Environment:

    While performing the responsibilities of this job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, to stoop, kneel, crouch, or crawl.

    This position will require the individual to work in an office environment, in a vehicle repair facility, and in the field.

    In this position the employee will be exposed to engine and grinding noise.

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