Location: Archbold, OH
Type of Employment: Full Time
Service Writer Needed - John Deere Dealership Group
If you have the skills and desire to work in a fun, challenging, fast paced John Deere dealership then we want to talk with you!
Purpose
Assists the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership. Answers customer inquiries about service work and generates repair quotes. Prepares and manages work orders to ensure technicians have work in front of them.
Responsibilities
- Fields internal and external customer inquiries to the Service Department
- Opens repair orders as directed by the Service Manager/Lead Technician
- Maintains repair order system for completeness, accuracy, and timely billing
- Maintains Service Department filing and records
- Updates customer profiles using equipment, hours, or other information from the customer repair orders
- Maintains accessories and supplies and prepares replacement orders
- May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
- Reviews all pertinent customer comments or suggestions with the location Service Manager
Experience, Education, Skills, and Knowledge
- High School Diploma or equivalent experience
- 1 year experience in Service Department operations preferred
- Ability to use standard desktop load applications such as Microsoft Office and internet functions
- Ability to write and speak effectively to individuals and groups on the phone and in person
Apply Now