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KFG employs over 80 technicians that are enrolled in the certification program through John Deere University, with the goal of reaching Master Technician status, with an emphasis on Ag Management Solutions. This allows us to provide skilled coverage of Northwest Ohio, Northeast Indiana and Southern Michigan.
| ||30 Mobile Service Trucks |
The service department has invested in over 30 mobile service trucks, equipped to do the job. Some trucks are equipped for onsite welding and air conditioning repairs. Several mobile units are outfitted with cranes for the larger repair tasks. This also includes a Ready to Mow truck routed out of Woodburn, Indiana for any onsite lawn and garden service needs within the Fort Wayne area.
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Pickup and Delivery
For the repair jobs that are too large to do out on the road, we offer our customers an option of pickup and delivery. Kenn-Feld Group has a fleet of 3 tractor/trailers strategically located within the organization so that we can get your equipment into the shop and returned to you as quickly as possible. The fleet also includes several rollback trucks for the smaller hauling needs.
| ||Latest Technology |
We believe that technology is key in keeping our technicians up to date with the latest information. We achieve this by supplying our technicians with laptops loaded with John Deere Service Advisor, a diagnostic program designed by Deere and Co. to provide up to date equipment information.
| ||Mobile Communication |
Field technicians have mobile hotspot access so they can have direct communication with John Deere product experts at the factory, for those hard to diagnose problems.